At Royal Roland, we are committed to providing quality products and a reliable shopping experience. Please review our refund and return policy carefully before making a purchase.
Separate Stores
Royal Roland operates separate stores in Canada and the United States. These stores are independently registered and operated in different countries.
As a result:
- Orders placed through the Canada store are handled only by the Canada store
- Orders placed through the U.S. store are handled only by the U.S. store
- Products, pricing, payments, returns, refunds, and exchanges are not transferable between the two stores
- A purchase made in one country cannot be returned, refunded, or exchanged through the store in the other country
Please make sure you are purchasing from the correct store before placing your order.
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition
- Have all original tags attached
- Be returned in the original packaging
- Not show any signs of wear, washing, damage, or alteration
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items are not eligible for return or refund:
- Final sale or clearance items
- Customized or special-order items
- Items damaged due to misuse, improper care, or normal wear and tear
Refunds
Once your returned item is received and inspected, we will notify you whether your refund is approved.
If approved, the refund will be issued to the original payment method within 5–10 business days. Processing time may vary depending on your bank or card issuer.
Original shipping fees are non-refundable unless the return is due to our error or a defective item.
Exchanges
Exchanges are only available for defective, damaged, or incorrectly shipped items.
Exchanges must be processed through the same store and same country where the original purchase was made. Cross-border exchanges between the Canada store and U.S. store are not available.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong item was shipped
- The item arrived damaged
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review your case and provide an appropriate solution.
How to Start a Return
To request a return, please contact the store where your order was originally placed.
Please include:
- Your order number
- Your full name
- The reason for the return
- Photos, if applicable
Contact Us
If you have any questions about our Refund & Return Policy, please contact the appropriate store directly.
Royal Roland Canada
Email: admin@royalroland.ca
Website: www.royalroland.ca
Royal Roland United States
Email: admin@royalroland.com
Website: www.royalroland.com